Just wanted to take a moment to thank you for all the excellent service you have provided me throughout the order process. I really appreciate the personal service, and the time you took from your busy schedule to call vendors and answer my questions. Your customer service is what I expect, but rarely find, in todays' business world. Coming from a customer service background myself, I just wanted to let you know that excellent, professional and most of all friendly and courteous service is still greatly valued by your customers. I look forward to telling all my friends about your excellent business. Thanks again, and best wishes for a successful business year!

Lisa - Weymouth Massachusetts - Sierra Designs Wu Hu 6+2

i spoke to someone on the phone a bit earlier - very helpful, i'm impressed already with your quality customer service. keep up the good work you guys! cheers!

Clive - France - Big Agnes Copper Spur UL 2

Just wanted to say thanks for you guys being such a kick-ass company, wish I had found you when I first got into Adventure Racing!! I hope to have another order for you in a couple months!! Thanks again!

Geoff - Reno Nevada - Navigation Table Top Challenge

You smashed it mate. I look forward to getting the gear not too far away. And i'll definitely pass on great remarks about your online shop and customer care to mates - very much appreciated. I'll be back for more anyways.

Matt - Australia - Big Agnes Emerald Mountain SL 2

Thanks for your help Zach, you rock!

David - Franklin Ohio - GSI Pinnacle Soloist and Soto Pocket Torch

That's perfect! I'll get to break it in this weekend in Utah. Thanks for all the help, and the quick responses to all inquiry's. It was a pleasure to do business with you, and shall do so in the future.

John - Las Vegas Nevada - Big Agnes Copper Spur UL 2

Man. You’re the best. I swear it’s a whole new world of service quality for me. I hope you’re happy behind this computer dude!! Oneness and heart-mind alignment.

Nir – United Kingdom – Big Agnes Seedhouse SL 3

Hi, Devin. Thanks for contacting me. I don't have and plans until after April. So I would like you to keep my order and I will be more than happy to wait for the Meta 2P tent. I also love your website lots of quality products for less than any other site on the internet. Again thanks for the email I am more that happy to wait for my purchase.

Christopher – Redding Connecticut – Soto Pocket Torch

Hi Zack, I cannot tell you how pleased I have been with you constant communication with me. You truly do a great job of keeping your customers informed. Please forward me your supervisor's name as I would like to let him/her know how pleased I have been with this transaction (even with the slight glitch). Thank you. I look forward to doing business with you again in the future.

Phil – Las Vegas, Nevada – Thule Ridgeline 4 bike Hitch Rack

That's really great - I appreciate the confirmation. You guys are great to deal with. Regards

Martin – Canada – Nemo Asashi 4 Person Tent

Wow, you guys are awesome! You make REI look like a bunch of knuckleheads, and I've been a huge REI customer for years, with no complaints. The time line you described will work just fine for me. That gives me more than enough time to get familiar with the tent before heading out on my trip. I should be fine. Thanks a whole lot for being so responsive. Customer service really is alive and well! It's so great to see. Regards

Paul – Mount Pleasant – Nemo Meta 2 Person Trekking Pole Tent

Thank you for your professionalism and prompt response. I will definitely use your site in the future and I have friends who are outdoor enthusiasts and I will certainly recommend your company as well. Thanks again.

Marisa – Austin, Texas – Big Agnes Emerald Mountain SL 2

That sounds great to me. Thank you so much for your excellent service. I look forward to doing more business with your company. I've sent a lot of business your way. You run a first class company.

Reed - Phoenix, Arizona – Schwalbe Racing Ralph

This morning, my friend has told me that the handwarmers are in his hands. This shipping was more fast than that last time, and I'm very happy. Thank you for the fast shipping and for the quality of the item!

Lorenzo - Italy

Hi Devin - my apologies, I was looking at what the shipping costs would be as I am in New Zealand... your customer service is exceptional! I am still thinking about tents. When I purchase it will be from you. Kind regards

Bob - Australia

Thanks Devin for all your help. You made my decision to purchase from Mountains Plus Outdoor Gear a no-brainer! Cheers!

Scott – Groveland, Illinois

Hi Devin, I can't thank you enough. I am so excited to get started. I will let you know when it arrives. Once again thank you.

Mary Ann - Staten Island, New York

Thank you Zach for communicating with me so quickly. This does make a big difference, in a good way, of ordering again. Take care.

Peggy – Spring, Texas

Hey Man! Actually last time we talked I was in Scotland, and now I’m in India (: (: so, Namaste! Indeed a misunderstanding but anyway sounds good, and in case I didn’t mention it before, I never had such good and kind service in my life! So thank you!! I will choose a tent soon, and I will send you the address in the UK that I will stay in. Thanks a lot again man.

Nir – Brooklyn, New York

I appreciate the fast service and free shipping. I was anticipating a shipping charge for returning these boots. This is one of the reasons why I continue to purchase outdoor gear through Mountain Plus. I've purchased a tent, water filter, jacket, boots, etc... and all have been of the best quality. I have referred two friends of mine who have all purchased similar items. With great service and employees I will continue to refer anyone interested.

Thanks and keep up with the good work.

Bo – Bonita Springs, Florida

Hi Zach – just wanted to let you know that I received the replacement tote. Thanks so much for all your help. I’ve been telling all my friends about you guys and your great prices and fantastic service. Cheers!

Wanita – Sumas, Washington

Just wanted to send an extra thank you for getting this out in time!!! Can't believe it! Packing up and thrilled with my new bag thanks to your excellent service! Thanks again!

Caroline - Oreland Pennsylvania

You guys have already been helpful enough. Don't worry about the shipping. If it gets here in time I'll use it, if not I'll use my old one. Don't worry about it. Your guys' customer service is one of the best I've seen yet.

Will - Chester, Connecticut

I so appreciate all your efforts and persistence. You made me what I wanted as a customer really did matter. You don't get much of that anymore! And once again I thank you and the crew. I will now consider your store for any future needs and recommend it to others.

Bradley - Tillamook, Oregon

Today I was pleasantly surprised to find... the UTM Grid Readers... I cannot express how grateful San Dimas Mountain Rescue Team is for your generosity. We will now have another "Tool" to provide a better service to those we serve. On behalf of the L.A. County Sheriff's San Dimas Mountain Rescue Team, THANK YOU VERY MUCH for you generosity!

Rick B - SDMRT Los Angeles, California

Well that was the fastest online shipping order I have ever gotten! It just arrived. Thanks so much. Heading out in the rain to try it. Am now going to tell friends to order one of these from you.

Annette - Belfair, Washington 

You rock, my friend! Thanks!

Will - Springfield, Virginia 

I'm glad I found your website. You guys carry great stuff and I know I'll be coming back to it!

Dave - Darien, Illinois 

Thanks for the prompt reply, thorough explanation, and great customer service. I will look forward to getting the order early next week and will be ordering again from mpgear in the future.

Joel - Bay Port, Michigan 

First and foremost, thank you for your email - excellent customer service on your behalf. I worked outdoor retail for many years and it's great to see someone being so proactive about a sale and adding a new client. Thank you again and I look forward to doing business again with you in the future.

Brenda - Canada 

By the way I appreciate the phone call with the update... that was great customer service. I will be sure to recommend your site to my friends. Rarely do you ever talk to a live person anymore. Thanks again.

Greta - Irvine, California 

Thank you. It looks forward to the commodity's reaching. Devin that does a bang-up job.

Shinji - Japan 

Devin, Thanks for reaching out! That is great customer service :). Thanks!

Christina - Chicago, Illinois 

Thank you, again for the great customer service. Look forward to hearing from you when the tent arrives. Have a great weekend!

Jackie - Canada 

Thanks for the great customer service. I appreciate the assistance.

Owen - Seattle, Washington 

Thank you so much for your email. You guys have great customer service and I recommended your site to other people in our camping group.

Charles - Irvine, California 

Hell yeah that's a great deal! Whoo Hoo! That's also great customer service - I'm buying the rest of my gear from you guys - I still need a backpack, some sleeping bags, stoves, etc. I have a feeling I'll becoming a bit of a gear junkie. Thanks, you made my day!

Christopher - Hollywood, California 

Thank you for all have done for this order, looking forward to doing more business with you. Plus, I might have some customers for you on this end... camping gear at affordable pricing, with great customer service is rare now days. Thanks in advance for everything you did and are doing to make my camp/biking experience all fun.

Garry - Manhattan, Kansas 

I cam across a thread on whiteblaze.net from someone who has done business with your company.  They stated that they had a great experience and that you guys provided "OUTSTANDING" personal customer service. It seems they were correct! Keep up the great customer service. It's a lost art and can make all the difference.

Mike - Covington, Kentucky 

It's great to see China in the dropping down menu when I was editing my address book. I like the sort of US company that welcomes customers from all over the world. I definitely will come back to your website again when I need to shop for high quality outdoor gear. Thanks again for your email.

Hao - China 

I wish sincerely to express my gratitude for your kindness.  I like your shop.  I will order again without fail in the near future.

Masatoshi - Japan 

Your customer service is already beyond what I ever expected.  Thank you.  I will return to your store when it comes to outdoor equipment.

Attila - Bronx, New York

You Beauty!!  Just in time and the best thing is reading The Seattle Times it was boxed up in.  $40 for 1.75 lt Tequila?  Man we pay that for 700ml!!  Might have to get you guys sending booze with my next order!  Thanks for the exemplary service and understanding.

J - Australia 

Thanks so much Devin - We're leaving December 10th for our trip.  Thanks again!!

Carole - Brooklyn, New York 

Dear All, I would like to inform you that finally I received the compass.  Thank you very much for your efforts.

Stoyan - Bulgaria

Zac, Thanks for the reply and the explanation.  Cheers,

//himgan - Berkeley, California 

Mate you guys are awesome, the fixie lads down under will hear about this exemplary service, cheers aah.

Ash - Australia

I have made multiple purchases from Mountains Plus, and have had a positive customer experience each time. The team at Mountains Plus is knowledgeable about the products they carry and has always been willing to work with me to make sure I get the right gear to fit my needs. Mountains Plus is a great source of quality outdoor products matched with good service and good prices.

Robert - Woodinville, Washington

TERRIFIC!
Erik, Thanks for your exemplary service and communication. I will recommend you to all of my hiking contacts.

Erik, You ROCK! (Big Agnes does too, for fulfilling your request) Thanks so much!

Kurt - Tempe, Arizona

Received last week in good shape. Thank you so much for your help and outstanding service.

Erik, Thanks. That works out great. And I do appreciate your offer to overnight it to us if necessary. It will be my son's first camping trip, so was hoping not to have a fiasco before we even started off! I look forwarding to hearing it has been shipped.

Ian - Houston, Texas

Hi Erik, This is great. I will suggest your site to anyone who is looking for laptop gear. Your prices and service has been phenomenal. Thanks again.

Xiao - Madison, Wisconsin

Erik, Thanks again for the prompt assistance with the pack. I heard about MPGear by searching for "Kelty" products on the internet. MPGear's website was one of the many that came up. I searched through a few sites for the best products & prices & selected MPGear. We have many more trips planned this summer so we hope to do more shopping on MPGear's site! Thanks for the outstanding customer service!

Bobby - Phoenix, Arizona

Hey there Erik, Thanks for your e-mail. I appreciate your prompt response. I think you guys have a great website. It sure must be fun for you guys to work at Mountaiun Plus. I am particularly impressed by your 1 day shipping policy. I can hardly wait till I lay my hands on my Camelbak. I'm going on a backcountry hike in the Smoky Mountains with some friends during the Memorial Day weekend, and I don't see how Camelbak's "not" gonna be the envy of the others! :) Thank you once again.

Shailesh - Blacksburg, Virginia

Thanks very much for the easy transaction maybe I'll see you on the trail someday.

Danny - Oklahoma City, Oklahoma

Recieved pack today, looks great thanks

Mike - Ste-marthe-sur-le-lac, Canada