SHIPPING INFORMATION

Most in-stock gear orders are shipped within 24 Hours Monday through Friday. There is no shipping on Saturday or Sunday. Free Shipping includes all orders shipped via Ground service and may take 7-10 business days to receive.  If 3 Day, Express or International service is requested, additional shipping charges will apply.  Cargo Boxes, Kayaks and products over 35lbs are not eligible for Free Shipping to Alaska, Hawaii, Puerto Rico or any other location outside of the Continental United States. Additionally, due to the size and weight of these products, express shipping such as USPS Priority, 2nd Day Air or Overnight are also not available. We DO NOT ship Cargo Boxes, Yakima or Cascade Designs products (MSR, ThermaRest, or Sealine) Internationally (including Canada).

DENIED SHIPMENTS

Customers are responsible for all shipping charges related to shipments that are denied upon attempted delivery.  This is especially true for Cargo Boxes, Kayaks and products over 35lbs.

BACKORDERS

Due to the many types of products we carry we will occasionally be out of stock on an item that you would like. We will notify you immediately if we are aware that an item must be back ordered. Back orders will be processed immediately upon receipt of additional stock in the order that they are received.

DAMAGED SHIPMENTS

If something is arrives damaged, protest with the delivery person at the time, and immediately file a claim. If any further assistance is needed please contact us. (Claims are paid by shipping agency, not by Mountains Plus or the companies that Mountains Plus deals with.)